These Terms and Conditions set out the rules for using the Pronto Deli - Leek website and for placing online food orders for collection only from our deli in Leek. Please read them carefully before using the website or submitting an order.
By browsing this website, creating an account, or placing an order, you agree to be bound by these Terms and Conditions. If you do not agree, you should not use the website or place an order online.
These Terms are written in clear, everyday language to help you understand how we work. For practical, step-by-step guidance on how to place an order, please also see our How to Order page.
We may update these Terms from time to time. The version that applies to your order is the one shown on this page at the time you place your order.
You can place an order for food using this website for collection only from Pronto Deli - Leek. You must be at least 18 years old and legally capable of entering into a contract to place an order.
When you choose your items and click to place an order, you are making an offer to buy the items for collection at the time and date you select. We will show you an order summary so you can check and amend any details before you confirm and pay.
Once your payment has been successfully completed and you see an on-screen confirmation, a binding contract is formed between you and Pronto Deli - Leek. You may also receive an order confirmation email or on-screen reference. Please keep this safe and bring it with you when you collect your order.
All orders are prepared fresh to order for the collection time you select. You are responsible for arriving on time to collect your food. For more practical details on the ordering steps, please see our How to Order page.
We may refuse or cancel any order, for example if a product is unavailable, there is an obvious pricing error, we suspect misuse of the website or payment issues, or if we have reasonable concerns about allergens or dietary requirements that we cannot safely meet. If we cancel an order after payment has been taken, we will refund you in line with the refund section below.
All prices shown on this website are in pounds sterling (£) and include any applicable VAT, unless we clearly state otherwise. We may change our prices from time to time. The price you will pay is the price displayed at the time you place and confirm your order.
Payment for online orders can be taken in full at the time you place your order, or paid for at time of collection. We use a secure payment provider to process card payments. By submitting your payment details, you confirm that you are authorised to use the chosen payment method and that the details you provide are accurate and complete.
If your payment is not authorised or fails for any reason, your order will not be accepted and we will not be obliged to prepare any food for you. You should check that you see a confirmation message before leaving the website.
From time to time we may offer promotions or discounts. Any specific conditions for these (such as expiry dates, minimum spend or exclusions) will be explained in the relevant offer. We may withdraw or change offers at any time.
Please note that Pronto Deli - Leek is a collection-only service. We do not offer delivery. When you place an online order you agree to collect it from our deli at the time slot you select, unless we have agreed something different with you in writing.
Because our food is freshly prepared to your order, we ask that you check your choices and collection time carefully before confirming and paying. If you need to make a change after placing your order, please contact us as soon as possible using the details on our Contact page.
We will do our best to accommodate changes to items or collection times, but we cannot guarantee that changes will be possible, especially if food preparation has already started or your collection time is very close.
If you wish to cancel an order, please contact us immediately. If we have not yet started preparing your order, we may be able to cancel and offer a refund. Once preparation has begun, or if you fail to collect your order at the agreed time, we are not usually able to offer a refund because the food has been made especially for you and cannot be resold.
If there is a problem with your order when you collect it, please speak to us straight away so we can put things right where possible. If you discover an issue after leaving the deli, please contact us promptly with your order details and, if relevant, photos of the issue so that we can review what has happened.
Where we agree that you are entitled to a refund, we will usually process this using the same payment method you used for the original transaction. Refund times may vary depending on your bank or card provider.
We take pride in offering freshly prepared food using quality ingredients. However, all food is prepared in a working kitchen where allergens are present. While we take care to handle food safely, we cannot guarantee that any product is completely free from any allergen.
Allergen and ingredient information is provided to help you make informed choices, but it may not list every possible ingredient or supplier change. If you have an allergy, intolerance, or other dietary requirement, it is your responsibility to check the latest information and to contact us before ordering if you are unsure whether a product is suitable for you.
By placing an order, you confirm that you have checked the allergen information where relevant and that you have told us about any serious allergies that may affect how we prepare your food. Please use the comments or notes box during ordering, and if needed, contact us directly using the details on our Contact page.
If we believe that we cannot safely meet your dietary needs, we may decline or cancel your order and will usually offer a refund if payment has already been taken.
Food should be eaten as soon as reasonably possible after collection and stored correctly if you plan to eat it later. We are not responsible for any issues arising from incorrect storage or from food being kept for longer than is sensible for chilled or hot products.
We work hard to provide a reliable website and freshly prepared food. However, we cannot promise that the website will always be available or free from errors, and we may suspend or withdraw the site for maintenance or other reasons.
Nothing in these Terms is intended to exclude or limit our liability where it would be unlawful to do so, for example for death or personal injury caused by our negligence, or for fraud. Subject to this, our total liability to you for any loss or damage arising out of or in connection with your order or use of the website will be limited to the total price you paid for the relevant order.
We are not responsible for any loss or damage that does not result from our breach of these Terms or our negligence, or for any business losses, loss of profit, loss of data, or indirect or consequential losses.
All content on this website, including text, images, logos and menu descriptions, is owned by or licensed to Pronto Deli - Leek and is protected by intellectual property laws. You may use the website only for personal, non-commercial purposes and you must not copy, reproduce or use any content without our permission.
We collect and use personal information in order to process your orders, take payment and, if you choose, to stay in touch with you. For more detail on the information we collect, how we use it, and your rights, please refer to our separate Privacy Policy and Cookie Policy, which form part of these Terms.
These Terms and any dispute or claim arising out of or in connection with them are governed by the laws of England and Wales. The courts of England and Wales will have non-exclusive jurisdiction, which means you may also be able to bring a claim in your local courts if you live elsewhere in the UK.
