Use this page as a handy guide, then head to the Order Food menu and choose a food category to start your order.
- Go to the Order Food Menu.
- Choose the menu category.
- Select an item and choose your required options.
- Add each finished choice to your basket.
- Review your basket carefully, checking quantities, options and any notes.
- Enter your contact details and preferred collection time along with any special requirements (allergies etc).
- Pay securely online, or choose to pay on collection to confirm your order.
- Check your confirmation email or on-screen message for your order summary and collection details.
Once your payment has gone through, your order is confirmed. You will see an on-screen confirmation your order has been placed, and you will also receive an email with your order summary and collection time.
When you arrive:
- Bring your order confirmation (on your phone is fine) and your name.
- Head inside and let a member of the team know you are here to collect an online order.
- If you are early, your order may still be being prepared and you may be asked to wait a few minutes.
- If you are running late, we will keep your order for a reasonable time, but food is best enjoyed fresh.
- At very busy times there may be a short wait while we finish your order.
Our products may contain or come into contact with common allergens including cereals (gluten), eggs, milk, mustard, sesame, soya and others. While we handle food with care, we prepare many different fillings in a small kitchen, so we cannot guarantee that any product is completely free from cross-contamination.
If you have a food allergy, intolerance or specific dietary requirement, please contact us before placing your order so we can advise you. You can reach us using the details on the Contact page, or by calling the deli directly. Please include clear notes with your online order, but always speak to us first if you are unsure.
Can I change my order after I have paid?
If you need to change something, please contact us as soon as possible. We will do our best to help, but changes may not be possible once we have started preparing your food.
How do I cancel an order?
Get in touch with us straight away using the details on the Contact page or by phone. We will explain what is possible depending on how close it is to your collection time.
What if the deli is very busy when I arrive?
At peak times there may be a short wait while we finish your order, but placing your order online helps us to prepare more quickly for you.
Can I order by phone instead?
Online ordering is usually the quickest and most accurate way to place an order, but if you are unable to order online, please call us and we will let you know how we can help.
