If you have a question before placing an order, need help with something you have already ordered, want to check ingredients or allergies, or simply share some feedback, you are in the right place.
Use the form below, give us a call, or send us an email and we will do our best to help.
Fill in this form if you have a general question, need help with an online order, or want to ask about ingredients and allergies.
For urgent, same-day issues, especially close to your collection time, it is always best to call the shop instead of emailing.
For quick questions or anything urgent about today’s order, please call us.
Phone: 01538 384455
If you are running late or need to change something close to your collection time, the phone is the fastest way to reach us.
For non-urgent questions, feedback, or order queries where you can wait a little for a reply, email works well.
Email: info@prontodeli.co.uk
Please include your order number if you are contacting us about an existing order.
We normally reply to emails and contact form messages within one working day.
During busy food service times we may be slower to respond, so for anything that affects an order you are collecting today, please call us instead of emailing.
You can find us here:
Pronto Deli
10 Sheep Market
Leek ST13 5HW
We are just a short walk from the town centre. For more details on parking, access and collection, visit our full directions page.
If something is not quite right with an order you have placed, or you need to update a detail, please contact us as soon as you can.
For same-day collection changes or issues, give us a call so we can respond quickly. For questions about ordering for another day, you can use the contact form or email.
If you simply want to know how online ordering works, use the guides below.
Your safety matters to us. Many of our fillings are homemade and we always try to give clear information about ingredients and allergens.
Before placing an order, please contact us if you have any allergies or dietary needs and are not completely sure a product is safe for you. We will be happy to explain what is in our food and what we can do to help.
Because our kitchen handles common allergens, we cannot guarantee that any item is completely free from traces.
